The greatest thing about blogging

The greatest thing about blogging is to complain about a product and have someone actually listen. I posted about poor treatment from a Findlaw representative last night, and it looks like they took notice. Many thanks to Kevin O'Keefe who took notice of our problem and posted it to a wider audience.

Many thanks to Doc Searls and the other authors of The Cluetrain Manifesto who taught us markets are conversations, hyperlinks subvert hierarchy, and many other wonderful things. Go read the 95 Theses yourself.